{"id":592,"date":"2023-06-28T16:02:12","date_gmt":"2023-06-28T23:02:12","guid":{"rendered":"https:\/\/samhealth.org\/?page_id=592"},"modified":"2026-03-20T14:23:05","modified_gmt":"2026-03-20T21:23:05","slug":"faq-resources","status":"publish","type":"page","link":"https:\/\/samhealth.org\/patient-visitors\/make-a-payment\/faq-resources\/","title":{"rendered":"Billing Process – FAQ & Resources"},"content":{"rendered":"\n
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Billing Process – FAQ & Resources<\/h1>\n\n<\/div>\n\t<\/section>\n\n\n\n
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Need Help Paying Your Bill?<\/h2>\n\n\n\n

Samaritan Health Services offers financial assistance options to help pay for medical expenses.<\/p>\n\n\n\n

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Learn About Financial Assistance<\/a><\/div>\n<\/div>\n\n<\/div>\n\n\t<\/section>\n\n\n\n
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Frequently Asked Questions<\/h2>\n\n\n\n

For general billing questions or help paying your bill online, please review our FAQs.<\/p>\n\n\n\n

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\n\t\tGeneral Billing FAQs <\/span><\/button>\n\t<\/h3>\n\t\n\t\t
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\n\t\tHow do I obtain a complete listing of charges? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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You may contact Patient Financial Services and we will provide you with an itemization of your charges. Call us at 541-768-4392<\/a> or 800-640-5339<\/a>. You may also view and download a detailed, itemized bill from your MyChart patient portal<\/a>. <\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tI received a separate bill from a physician who saw me at the hospital. Why were these charges not included in my bill from Samaritan? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Some physicians (including radiologists, anesthesiologists, Emergency Department physicians and others) who provide services to you at an Samaritan-affiliated hospital may not be employed by Samaritan. Fees charged by these physicians are billed separately by their office. If you have questions about these bills, please call the phone number listed on that statement.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tWhat if I want to pay my bill in person? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Payments can be made at the registration desk at any Samaritan hospital or clinic.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tWhy do I have multiple visits on one statement? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Samaritan Health Services uses a guarantor billing system, which allows for multiple visits to be listed on one statement.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tOnline Bill Pay FAQs <\/span><\/button>\n\t<\/h3>\n\t\n\t\t
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\n\t\tHow do I pay my bill online? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Payment for services received at Samaritan Health Services facilities can be made in the MyChart patient portal<\/a>, even if you do not have a MyChart account. Payments in MyChart can be made with a major credit card, Apple Pay, Google Pay, or by electronic withdrawal from a checking or savings account.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tDo I need to pay the entire amount due on my statement? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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You may pay any amount toward the balance due on your account; however our payment policy only allows up to three months to pay the balance in full. If you are unable to pay the balance due within three months, please contact customer service at 541-768-4392<\/a> or 800-640-5339<\/a>; or learn about our payment options – including payment plans and financial assistance – here<\/a>.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tHow do I contact customer service? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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For questions or help with online bill pay, please call 541-768-4392<\/a> or 800-640-5339<\/a>, or email shswebcontactus-billing@samhealth.org<\/a>. Questions can also be asked by sending a message in your MyChart patient portal<\/a>. <\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tWhat if I cannot afford my bill? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Samaritan Health Services provides assistance and payment options<\/a> to patients. See the\u00a0Financial Assistance<\/a>\u00a0page for more information.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tWhat should I do if I have questions about the amount of my bill? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Please contact Customer Service at 541-768-4392<\/a> or 800-640-5339<\/a>.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n

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\n\t\tWhat should I do if I make an online payment and it is not reflected on the next statement I receive? <\/span><\/button>\n\t<\/h4>\n\t\n\t\t
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Check the statement date on the statement \u2014 the statement cycle could have created the statement prior to your payment being applied to the account. Otherwise, please call Customer Service at 541-768-4392<\/a> or 800-640-5339<\/a>.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n<\/div>\n\t<\/section>\n\n\n\n

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Go Paperless!<\/h2>\n\n\n\n

Make receiving and paying bills easier, safer and greener by switching to paperless billing through MyChart. In addition to viewing billing statements, you can set up preferences to get alerts through email or text, and pay with credit card, Google Pay or Apple Pay.<\/p>\n\n\n\n

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Learn More<\/a><\/div>\n<\/div>\n\n<\/div>\n\t<\/section>\n\n\n\n
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Insurance & Billing Resources<\/h2>\n\n\n\n

First Choice Health Insurance, Inc<\/a>.
Information on the Oregon Health Plan (Medicaid), Children\u2019s Health Insurance Program (CHIP), Family Health Insurance Assistance Program (FHIAP) and other insurance resources.

Oregon Price Point
<\/a>Hospital-specific information about services and charges for medical treatment in Oregon.<\/p>\n\n\n\n

 <\/p>\n\n<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"

Find answers to your questions about the Samaritan Health Services billing process and making online payments for your medical bills.<\/p>\n","protected":false},"author":16,"featured_media":61899,"parent":65,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","_shs_workflow_notes":"Removed dot overlays. Resized image to smaller circle.","_shs_exclude_from_navigation":false,"_shs_promote_article_on_blogs":"","footnotes":""},"class_list":["post-592","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/comments?post=592"}],"version-history":[{"count":1,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/592\/revisions"}],"predecessor-version":[{"id":70281,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/592\/revisions\/70281"}],"up":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/65"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/media\/61899"}],"wp:attachment":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/media?parent=592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}