{"id":570,"date":"2023-06-28T15:47:59","date_gmt":"2023-06-28T22:47:59","guid":{"rendered":"https:\/\/samhealth.org\/?page_id=570"},"modified":"2026-03-24T14:18:01","modified_gmt":"2026-03-24T21:18:01","slug":"request-medical-records","status":"publish","type":"page","link":"https:\/\/samhealth.org\/patient-visitors\/request-medical-records\/","title":{"rendered":"Request Medical Records"},"content":{"rendered":"\n<section id=\"block_5a9581b54fd5a9a4d35663488097342c\" class=\"shs-block block-section grid-container has-brown-background-color\" style=\"background-image: url(https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/medical-records-101-BA.jpg); background-position:50% 50%;\">\n\t\t<div class=\"entry-content\">\n\n<h1 class=\"wp-block-heading\" id=\"h-request-your-medical-record\">Request Your Medical Records<\/h1>\n\n<\/div>\n\t<div class=\"has-overlay\"><\/div><\/section>\n\n\n\n<section id=\"block_e8d0b61d70c2da346cbb0c7c4dd034bf\" class=\"shs-block block-section grid-container has-white-background-color\" >\n\t\t<div class=\"entry-content\">\n\n<h2 class=\"wp-block-heading\">Your Medical Records<\/h2>\n\n\n\n<p>Samaritan Health Services is committed to protecting your health information and providing secure access to your medical records.<\/p>\n\n\n\n<p>Use this <a href=\"https:\/\/mroexpress.mrocorp.com\/?guid=6BD7BEF9-952E-497D-8435-5045A4DAB91C&amp;orgguid=BAC96850-8C79-4DBC-BB42-C7B6B50C63B3\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/urldefense.com\/v3\/__https:\/\/url.avanan.click\/v2\/r01\/___https:\/mroexpress.mrocorp.com\/?guid=6BD7BEF9-952E-497D-8435-5045A4DAB91C&amp;orgguid=BAC96850-8C79-4DBC-BB42-C7B6B50C63B3___.YXAzOnNhbWhlYWx0aDphOm86N2U4OWUyYzAwZDI2NjIyMzRiNWI3OWM2NmUyMTkwZGU6Nzo0ZGQxOjJkMTRjNWJmOTk1NDg4YThlNzRiMTg4MDJmZDczOWJhY2IxMmRhYzEwMjFlZThjYTZlZWRhOTU0MDk5NjgzYWY6aDpGOk4__;!!PBQl-Q!Zo9hxxta8WZ4eJm2DFlym-inraqlzs-ougpqSEYgnvdRbKB9clzLB8zRZXRHTNzEzexxKXaeU6wegMqxsA$\" rel=\"noreferrer noopener\">online form<\/a> to request your medical records from a past stay at one of our Samaritan hospitals or visits to any of our Samaritan medical clinics throughout Benton, Lincoln and Linn counties. <strong>Please allow 30 days<\/strong> to process requests for medical records. Depending on the purpose of your request, standard fees may apply for copies of your records.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mroexpress.mrocorp.com\/?guid=6BD7BEF9-952E-497D-8435-5045A4DAB91C&amp;orgguid=BAC96850-8C79-4DBC-BB42-C7B6B50C63B3\" target=\"_blank\" rel=\"noreferrer noopener\">Request Medical Records<\/a><\/div>\n<\/div>\n\n\n\n<p>For assistance, call <a href=\"tel:610-994-7500\" data-type=\"link\" data-id=\"TEL:610-994-7500\">610-994-7500<\/a> or email <a href=\"mailto:requestinformation@MROcorp.com\">requestinformation@MROcorp.com<\/a>.<\/p>\n\n<\/div>\n\t<\/section>\n\n\n\n<section id=\"block_1900ffb6b07151d578c28735ea04e206\" class=\"shs-block block-section grid-container has-blue-light-background-color\" >\n\t\t<div class=\"entry-content\">\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p>Using the online medical records request form is simple, convenient and secure. This method provides medical records in formats that are preferred by patients, health care providers and other recipients. <\/p>\n\n\n\n<p>If you have questions, please see the frequently asked questions below, or contact customer service at <a href=\"tel:610-994-7500\" data-type=\"link\" data-id=\"TEL:610-994-7500\">610-994-7500<\/a> or <a href=\"mailto:requestinformation@MROcorp.com\">requestinformation@MROcorp.com<\/a>.<\/p>\n\n\n\n<div id=\"block_74e30f84e679c78c4c6945f3197e314e\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb8907af8.28184254\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb8907b56.35930655\">What if I need help with accessing or filling out the form?  <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb8907b56.35930655\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb8907af8.28184254\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<p>Call or email the medical records request company MRO for assistance. Their dedicated customer service team will assist you.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phone: <a href=\"tel:610-994-7500\">610-994-7500<\/a>, Monday \u2013 Friday, 5:30 a.m. \u2013 5 p.m.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Email: <a href=\"mailto:requestinformation@mrocorp.com\">requestinformation@mrocorp.com<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n<div id=\"block_80418d2b750188bd5b99d75d2b1680f1\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb8909394.19933742\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb89093b6.17027653\">What is the typical turnaround time for a medical records request? <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb89093b6.17027653\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb8909394.19933742\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<p>We are dedicated to providing your records in a timely manner. Requests are processed in the order they are received. The processing time will vary, depending on the file size, location of the records and what information is being requested. Most medical records requests are fulfilled within 30 days.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n<div id=\"block_2097271a4798e3397cc5057d71b36ab5\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb890b4f5.32948489\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb890b516.41882466\">How do I check the status of an existing medical record request? <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb890b516.41882466\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb890b4f5.32948489\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<p>You can check the status of an existing request in one of three ways:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit <a href=\"https:\/\/mrocorp.com\/record-requests\/\" target=\"_blank\" rel=\"noreferrer noopener\">MROcorp.com<\/a>, then use the \u201cTrack My Requests\u201d button. You will need your tracking code and request ID number.<\/li>\n\n\n\n<li>Call MRO at <a href=\"tel:610-994-7500\" data-type=\"tel\" data-id=\"tel:610-994-7500\">610-994-7500<\/a>. You can choose between an automated status check or speaking with a representative.<\/li>\n\n\n\n<li>Email MRO at <a href=\"mailto:requestinformation@mrocorp.com\">requestinformation@mrocorp.com<\/a>. &nbsp;<\/li>\n<\/ol>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n<div id=\"block_47b09a1573b8093904d7c9bb2752ac66\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb890d876.03622091\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb890d899.71349620\">How do I make a payment? <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb890d899.71349620\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb890d876.03622091\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<p>You can make a payment in any of the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pay with major credit or debit cards at <a href=\"https:\/\/mrocorp.com\/record-requests\/\" target=\"_blank\" rel=\"noreferrer noopener\">MROcorp.com<\/a>. Look for the \u201cMake a Payment\u201d button near the bottom of the page. You will need your tracking code and request ID number.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call MRO at <a href=\"tel:610-994-7500\" data-type=\"tel\" data-id=\"tel:610-994-7500\">610-994-7500<\/a>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mail a check, payable to MRO, to:<\/li>\n<\/ul>\n\n\n\n<p>MRO<br>P.O. Box 6410<br>Southeastern, PA 19398<\/p>\n\n\n\n<p>Please include the invoice number on the check.<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n<div id=\"block_2f3b70ea7a3f14ee3157536015fb26ee\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb890ed17.68325328\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb890ed21.18552787\">Who is MRO? <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb890ed21.18552787\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb890ed17.68325328\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<p>MRO is a medical records request company that handles the convenient, secure, accurate and efficient fulfillment of medical records requests for patients and health care providers alike. For patients, this means you will interact directly with MRO when you need to access your medical records.&nbsp;&nbsp;<\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n<\/div>\n\t<\/section>\n\n\n\n<section id=\"block_d65bc1cb725fb58b601dd089553b27a4\" class=\"shs-block block-section grid-container has-blue-primary-background-color has-circle-image col-reverse has-medium-circle-image\" >\n\t\t\t<figure class=\"image\"\n\t\t\t\t\t\t>\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"425\" height=\"425\" src=\"https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/man-reviewing-financial-records-001-BGC-425x425.jpg\" class=\"attachment-square-md size-square-md\" alt=\"two hands with one holding pen\" srcset=\"https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/man-reviewing-financial-records-001-BGC-425x425.jpg 425w, https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/man-reviewing-financial-records-001-BGC-300x300.jpg 300w, https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/man-reviewing-financial-records-001-BGC-150x150.jpg 150w, https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/man-reviewing-financial-records-001-BGC-100x100.jpg 100w, https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/man-reviewing-financial-records-001-BGC.jpg 684w\" sizes=\"auto, (max-width: 425px) 100vw, 425px\" \/>\t\t<\/figure>\n\t\t<div class=\"entry-content\">\n\n<h2 class=\"wp-block-heading\">Copies of Medical Records Are Available for:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adult patients accessing their own medical records.<\/li>\n\n\n\n<li>Parent or legal guardian accessing for their minor child.<\/li>\n\n\n\n<li>Power of attorney with proof of legal representation.<\/li>\n\n\n\n<li>Next of kin requesting medical records of a deceased family member, with proof of legal representation.<\/li>\n<\/ul>\n\n<\/div>\n\t<\/section>\n\n\n\n<section id=\"block_1900ffb6b07151d578c28735ea04e206\" class=\"shs-block block-section grid-container has-blue-light-background-color\" >\n\t\t<div class=\"entry-content\">\n\n<h2 class=\"wp-block-heading\">Sending a Request by Mail or Fax<\/h2>\n\n\n\n<div id=\"block_56330feab4eca105e1dc1e2b8acc26fd\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb891ddc6.12940878\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb891de05.61401510\">Download and Print a Release Form <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb891de05.61401510\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb891ddc6.12940878\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<h4 class=\"wp-block-heading\">Release Form<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/samhealth.org\/authorization-to-disclose-health-information?type=pdf\" target=\"_blank\" rel=\"noreferrer noopener\">English<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/samhealth.org\/wp-content\/uploads\/2023\/09\/Authorization-to-Disclose-Health-Information-Spanish.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Spanish<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp;<strong>You can also request your records in a <a href=\"https:\/\/samhealth.org\/patient-visitors\/request-medical-records\/request-computer-readable-files\/\" target=\"_blank\" rel=\"noreferrer noopener\">computer readable format<\/a>.<\/strong><\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n\n\n<div id=\"block_52efd1f40290f78604690a3b1cca8862\" class=\"shs-block accordion\">\n\t<h3 class=\"accordion-title\">\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tid=\"accordion_title_69f1cdb891fbd9.82355574\"\n\t\t\tclass=\"accordion-control\" aria-expanded=\"false\"\n\t\t\taria-controls=\"accordion_panel_69f1cdb891fbf8.78720893\">Submit Your Request by Mail or Fax <span class=\"iconfont-chevron-right\"><\/span><\/button>\n\t<\/h3>\n\t<section\n\t\tid=\"accordion_panel_69f1cdb891fbf8.78720893\"\n\t\tclass=\"accordion-panel\"\n\t\taria-labelledby=\"accordion_title_69f1cdb891fbd9.82355574\" style=\"height:0\">\n\t\t<div class=\"entry-content\">\n\n<h4 class=\"wp-block-heading\">Submit your request by mail or fax to:<\/h4>\n\n\n\n<p>Mail to: <\/p>\n\n\n\n<p>Samaritan Health Services<br>Attn: Health Information Department &#8211; Release of Information<br>PO Box 2728<br>Corvallis, OR 97339<br><\/p>\n\n\n\n<p>Fax:&nbsp;<a href=\"tel:541-768-9363\">541-768-9363<\/a><\/p>\n\n<\/div>\n\t<\/section>\n<\/div>\n\n<\/div>\n\t<\/section>\n\n\n\n<section id=\"block_57055efe0b97f9068cba8e53d50d2633\" class=\"shs-block block-slim-section grid-container has-blue-primary-background-color\">\n\n\t<div class=\"entry-content\">\n\n<h2 class=\"wp-block-heading\">Accessing Your Records in the MyChart Patient Portal<\/h2>\n\n\n\n<p>For your convenience, you may also access your own medical record to check on things like upcoming or past appointments, lab results or immunizations through your&nbsp;<a href=\"https:\/\/mychart.samhealth.org\/MyChart\/default.asp\" target=\"_blank\" rel=\"noreferrer noopener\">MyChart<\/a>&nbsp;account.&nbsp;If you have additional questions about MyChart, please call <a href=\"tel:541-768-5765\">541-768-5765<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mychart.samhealth.org\/MyChart\/default.asp\" target=\"_blank\" rel=\"noreferrer noopener\">Visit MyChart<\/a><\/div>\n<\/div>\n\n<\/div>\n\n\t<\/section>\n\n\n\n<aside id=\"block_daee56a48cf2851efd32acdc7faea5dc\" class=\"shs-block block-section grid-container has-gold-background-color\" >\n\t\t<div class=\"entry-content\">\n\n<h2 class=\"wp-block-heading\">We Protect the Privacy of Your Health Information<\/h2>\n\n\n\n<p>Protected Health Information is information about your health care that may include information that can identify you or is related to your health, the care received here or payment for care.<\/p>\n\n\n\n<p>If you have a concern about a privacy issue during your treatment, tell your physician or nurse or the department manager. <a href=\"https:\/\/samhealth.org\/patient-visitors\/patient-privacy-rights\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a> about your privacy and rights as a patient and connect with Samaritan\u2019s Compliance Department.<\/p>\n\n<\/div>\n\t<\/aside>\n","protected":false},"excerpt":{"rendered":"<p>Learn about the process of requesting medical records from Samaritan Health Services.<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":19,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","_shs_workflow_notes":"","_shs_exclude_from_navigation":false,"_shs_promote_article_on_blogs":"","footnotes":""},"class_list":["post-570","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/comments?post=570"}],"version-history":[{"count":3,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/570\/revisions"}],"predecessor-version":[{"id":70378,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/570\/revisions\/70378"}],"up":[{"embeddable":true,"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/samhealth.org\/wp-json\/wp\/v2\/media?parent=570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}